Who We Are
MIK Industries Limited, registered in England and Wales with company number 15304261, trading as Ecodenta UK, is dedicated to providing high-quality products and customer satisfaction. This policy outlines the conditions under which returns and refunds are accepted.
Contact Information
- Email: hello@ecodenta.co.uk
- Tel: +44 1223 941613
- Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Return and Refund Eligibility
30-Day Return Policy: You have the right to return products within 30 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in resalable condition.
Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at hello@ecodenta.co.uk. We will arrange for a replacement or a full refund, including any shipping costs incurred.
How to Initiate a Return
1. Contact Us: Please email us at hello@ecodenta.co.uk or call us at +44 1223 941613 to notify us of your intention to return the product.
2. Provide Details: Include your order number, the product you wish to return, and the reason for the return.
3. Return Authorization: We will provide you with a return authorization number and instructions on how to return the product.
Refund Process
Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 7–10 business days.
In the very unlikely event of a lost parcel, a statement from the courier is required (obtained by the buyer) confirming that the parcel has been lost. Once this has been provided to us, please allow up to 3 working days for us to process a full refund.
Exclusions
Products that have been used or altered.
Products not in their original packaging or in non-resalable condition.
Any item not returned within 30 days of delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at hello@ecodenta.co.uk.
Shipping Costs
You are responsible for paying for your own shipping costs for returning an item unless the product was received in a defective or damaged condition.
Shipping costs are non-refundable unless the product was faulty or incorrectly supplied.
Changes to This Policy
We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, so please check back periodically.